Refund policy

30-day returns

We accept return requests made within 30 days after your order is delivered.

To be eligible for a return, the item must be unworn, unused and in the same condition in which you received it, with any tags attached and in its original packaging. You will also need your receipt or other proof of purchase.

Sale and discounted items are eligible for return under this policy unless they were clearly marked “Final Sale” at the time of purchase.

Starting a return

To request a return, email contact@gradedbackpacks.com with your order number and the reason for the return. If the return is accepted, we will provide return instructions and the return address. Items sent back without prior authorization may not be accepted.

Return shipping

If your item arrived defective, damaged or incorrect, Graded Backpacks will provide a prepaid return label and will arrange a replacement or refund as appropriate.

For other approved returns, the customer is responsible for return shipping. Original shipping charges, if any, are not refundable. We do not charge a restocking fee.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us promptly at contact@gradedbackpacks.com with your order number and photos of the issue so we can evaluate it and make it right.

Non-returnable items

Custom or personalized products, gift cards and items clearly marked “Final Sale” at the time of purchase cannot be returned. Contact us before purchasing if you have a question about whether a specific item is returnable.

Exchanges

The fastest way to exchange an item is to request a return. Once the return is accepted, place a separate order for the replacement item.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be unworn, unused and in the same condition in which you received it, with any tags attached and in its original packaging. You will also need your receipt or other proof of purchase.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund is approved. Approved refunds are issued automatically to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund.

If more than 15 business days have passed since we approved your refund, contact contact@gradedbackpacks.com.